Refunds Returns
and Package Terms

Refund and Returns Policy / Cancellation Policy

Last Updated: June 1, 2025

Service Cancellations and Refunds

Appointment Terms & Cancellations

• Cancellations made 24 hours or more before your scheduled appointment will receive a full refund
• Cancellations made less than 24 hours before your appointment will be charged 50% of the service fee
• No-shows will be charged the full service fee
• Exceptions may be made for documented medical and personal emergencies at our discretion

Membership Cancellations

• Membership has a minimum 6 months required commitment. Any cancelled memberships in the initial term are responsible for the entire 6 months of fees. 
• After initial 6 month required commitment, monthly memberships can be cancelled with 60 days’ notice, with written notice to manager@salvationwellness.com
• Memberships are non-refundable but may be transferred to account credit at management discretion, for up to no more than 3 months of credit.
• Unused membership credits expire after 3 months from the date of purchase, while membership is still active.
• Unused membership credits terminate upon termination of managership. They are not redeemable after membership cancellation.

Package Terms

• New Guest 2-Pack: Promotional offer and credits are only valid for 90 days from the date of purchase and are non-transferable.
• 60 Minute Massage 5-Pack: Credits are valid for 180 days from the date of purchase and are transferable to other registered guests.
• 30 Minute Massage 2-Pack: Credits are valid for 60 days from the date of purchase and are transferable to other registered guests.
• All 30 Minute Sauna 5-Pack: Credits are valid for 180 days from the date of purchase and are transferable to other registered guests.
• All 30 Minute Sauna 10-Pack: Credits are valid for 365 days from the date of purchase and are transferable to other registered guests.
• All Lymphatic Drainage 10 Packs: Credits are valid for 365 days from the date of purchase and are transferable to other registered guests.
• All Lymphatic Drainage 5 Packs: Credits are valid for 180 days from the date of purchase and are transferable to other registered guests.
• All Lymphatic Drainage 3 Packs: Credits are valid for 75 days from the date of purchase and are transferable to other registered guests.
• All Series Packages : Unless otherwise stated in the individual package, all package credits are non-refundable for cash or credit. They can be transferred in writing, at the purchaser’s request.

Product Returns and Refunds

Return Eligibility

• Our return policy lasts 30 days from the date of purchase
• To be eligible for a return, items must be:
  • Unused and in original condition, unopened
  • In original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened skincare products
• Personal care items
• Essential oils
• Gift cards
• Service Packages
• Sale items
• Custom-formulated products

Return Process

1. Contact us at sales@salvationwellness.com to initiate a return
2. Include your order number and reason for return
3. Ship items to:
   Salvation Wellness
   30 Provost Street
   Jersey City, NJ

Shipping Returns

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• We recommend using trackable shipping services for your protection
• Return shipping costs will be deducted from your refund amount

Refund Processing

Timeline

• Returns are processed within 5 business days of receipt
• Refunds are issued to the original payment method
• Credit card refunds may take 5-10 business days to appear on your statement

Refund Methods

• Credit/debit card purchases will be refunded to the original card or account credit

Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 48 hours of receipt
• We will replace the item or provide a full refund including shipping costs
• Photo documentation of damage may be required

Gift Returns

• Items purchased as gifts can be returned for store credit
• Gift recipients must provide proof of purchase or gift receipt
• Store credit will be issued at the current selling price

Special Circumstances

Class and Workshop Cancellations

• Full refund if cancelled 24 hours OR MORE before classes
• Full refund if cancelled 48 hours or more before workshops
• 50% refund if cancelled within 24 hours with call
• No refund if not cancelled classes
• No refund for cancellations within 48 hours of workshops
• Class credits may be transferred to another person or future class

Corporate Services

• Corporate wellness services have separate cancellation terms outlined in the service agreement
• Bulk purchase returns are handled on a case-by-case basis

Questions or Concerns?

For any questions about our refund policy or to initiate a return, please contact us:

• Email: manager@salvationwellness.com
• Phone: 551-689-0763
• Address: 30 Provost Street, Jersey City, NJ

We reserve the right to modify this policy at any time. Changes will be posted on our website and will be effective immediately upon posting.